Nine Privacy Policy

At Nine, we are committed to protecting your personal data and respecting your privacy whenever you use our platform. This Nine Privacy Policy explains how we collect, use, store and protect the information you share with us when you register, log in, deposit, play or contact our support team. By creating an account and using our services, you agree that we may process your data as described below. Nine Casino is owned and operated by Uno Digital Media B.V., registered in Curaçao under company number 157147, with payment processing handled on our behalf by Optivion Systems Ltd, a company registered in Cyprus. We hold a valid license issued by the Curaçao Gaming Authority under license number OGL/2024/1267/0760, and we operate in full accordance with applicable data protection standards.

Information We Collect

When you register for Nine Casino, complete a Nine Casino login, or use the Nine Casino app, we collect certain categories of personal information necessary to provide our services and comply with our legal obligations.

• We gather registration details such as your name, date of birth, email address, phone number and residential address
• We collect identity verification documents, including proof of ID, proof of address and payment method ownership, as part of our KYC procedures
• We record your gaming activity, including deposits, withdrawals, bets placed, bonus usage and session history
• We store technical data such as your IP address, device type, browser information and login timestamps
• We track communications you have with our customer support team via live chat, email or the Help Center
• We may collect marketing preferences when you opt in to receive updates about Nine Casino promo code offers, Nine Casino bonus code releases or other promotional content

How We Use Your Information

We use the information we collect for legitimate operational, legal and security purposes. Our casino processes your data to verify your identity, prevent fraud, manage your account, process deposits and withdrawals, and deliver a personalised gaming experience across the Nine Casino online platform.

• We use your data to manage your account, including your Nine Casino login credentials and session security
• We process transactions related to deposits, withdrawals and bonus eligibility, including Nine Casino no deposit bonus offers and Nine Casino free spins promotions
• We analyse your activity to detect suspicious behaviour, underage access or multiple accounts
• We send you relevant communications, such as updates on Nine Casino bonus codes, tournament results or account notifications
• We comply with anti-money laundering regulations and licensing obligations under our Curaçao Gaming Authority license

Cookies and Tracking Technologies

We use cookies and similar technologies across Nine Casino to improve site performance, remember your preferences and analyse traffic patterns. Cookies help us recognise returning players, keep your Nine Casino login session active, and tailor content such as bonus offers to your interests. You can manage cookie settings through your browser, though disabling certain cookies may affect the functionality of Nine Casino online services, including the Nine Casino app experience on mobile devices.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share information with trusted partners where necessary to operate our services effectively and lawfully.

• We share data with our payment processing partner, Optivion Systems Ltd, to facilitate deposits and withdrawals
• We disclose information to regulatory authorities, including the Curaçao Gaming Authority, when legally required
• We work with identity verification providers to confirm your age and identity as part of our KYC checks
• We may share limited data with game providers such as Amatic, BetSoft, Endorphina, Microgaming and BGaming to ensure fair gameplay tracking
• We may disclose information to law enforcement or courts when required by applicable law

Data Security

We take the security of your personal data seriously and implement industry-standard measures to protect it from unauthorised access, alteration or disclosure. Our systems use encryption protocols, secure servers and restricted access controls. Despite our safeguards, no method of transmission over the internet is completely secure, and we encourage you to protect your own login credentials, especially when accessing casino Nine through public networks or shared devices.

Identity Verification (KYC)

Before we process your first withdrawal, we require full verification of your identity. We may ask you to submit documents proving your identity, address and payment method ownership. In some cases, we may also contact you by phone as part of our verification process. We do not process any cashout until your account has been fully verified in accordance with our licensing obligations.

International Data Transfers

As we serve players across multiple regions, including Finland, Iceland, Luxembourg, Monaco, San Marino and other markets where our interface is available, your data may be transferred and processed outside your country of residence. We ensure that any such transfer is conducted with appropriate safeguards in line with applicable data protection frameworks.

Restricted Jurisdictions

We do not accept players or process payments from certain restricted countries, including but not limited to the United States, United Kingdom, Spain, Germany, the Netherlands and several other jurisdictions listed in our Terms and Conditions. If you attempt to register or deposit from a restricted location, we reserve the right to suspend your account and withhold processing of withdrawals or refunds.

Your Rights

We respect your rights regarding the personal data we hold about you. Depending on your jurisdiction, you may have the right to access, correct, delete or restrict the processing of your data.

• You can request a copy of the personal data we hold about you
• You can ask us to correct inaccurate or outdated information
• You can request deletion of your data, subject to our legal retention obligations
• You can withdraw consent for marketing communications at any time
• You can contact our support team to exercise any of these rights

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, tax and regulatory obligations. Even after account closure, we may retain certain records related to transactions and verification for the period required by our license.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and if we become aware that an underage individual has registered, we will immediately close the account and remove associated data where legally permissible.

Changes to This Policy

We may update this Nine Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of Nine Casino after changes are published constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or need assistance with your account, our support team is available 24/7 through Live Chat and our Help Center. You can also reach us directly by email at support@Nine Casino.com. We are committed to addressing your privacy concerns promptly and transparently.